Frequently asked questions about Owivo

Owivo books straight into Progenda (Helena Pro Calendar) and Google Calendar, connected per location. There is no connection today with DentAdmin, CareConnect Dentist or other patient record software. Owivo still answers your patients' questions and shows the patient share from the RIZIV table; your team schedules appointment requests itself.

Owivo reads your website for locations, opening hours and frequently asked questions. You check the answers and add one line of code to your site.

Solo: €129 per month for one dentist with one location. Praktijk: €295 per month per practice, up to 2 locations. Groep: €245 per location per month, from 3 locations. Paying yearly saves 15%. Free trial for 30 days.

In the EU. Conversations are stored in a database in Amsterdam, and the AI model runs only on European servers of Amazon Bedrock (Ireland) and Google Vertex AI (Europe), which do not keep the content. On the way, a request passes through OpenRouter, a US company that forwards it to those servers. The practice stays the owner; Owivo processes the data under a data processing agreement and records no diagnoses or treatment notes.

Yes, and English too. Owivo answers in the language the patient writes in, so a French-speaking patient gets the answer in French.

Yes. The chat window shows the assistant's name with the label AI assistant, so a patient never thinks they are chatting with a member of staff.

It says so honestly and offers your practice's phone number or the contact form. Owivo never quotes an amount that does not come from the RIZIV table or your own price list.

Yes. Every conversation is in your dashboard. You can also teach Owivo what to say and how to address your patients.

Owivo meets the transparency duty of article 50 of the AI Act, which applies since 2 August 2026. Every answer in the chat appears under the assistant's name with the label AI assistant, so the patient knows they are talking to an AI system. Owivo makes no diagnosis and gives no treatment advice. Which AI model Owivo uses and what it receives is described at owivo.com/en/ai-disclosure.

No. Owivo is an AI receptionist in a chat window on your practice website and does not answer the phone. The patient types a question and gets a written answer, with the patient share from the RIZIV table and free times from your calendar.

Yes. Owivo only works in the chat on your website, so your phone keeps working as it does now. Visitors to your website get their answer in the chat; callers reach your team, your telesecretariat or your AI phone assistant.

No. Every amount is an estimate based on the official RIZIV table. The final settlement goes through the patient's health insurance fund.

Not from the RIZIV table. A crown is only reimbursed under an exception scheme, so Owivo says the practice discusses the price. If you entered your own fee, Owivo quotes that amount and adds that health insurance does not reimburse it for most patients.

Owivo checks at least every week whether RIZIV has published new tariff tables. A new table is staged and the Owivo team gets an alert with the changed amounts. Owivo only uses it in the chat after the team has reviewed and activated it.

Yes. You set the convention status per location. For dentists who are not or only partly conventioned, Owivo shows the official tariff as a starting price. If you work with your own fees, you enter them yourself.

Not with Progenda. Owivo only books the appointment once Progenda accepts the slot. If Progenda refuses, the patient gets no confirmation.

No. You create a token for Owivo in Progenda, and you can delete it at any time. If you like, create a separate Progenda user that only sees the calendars Owivo may book in.

About five minutes: create a token in Progenda, paste it into Owivo and pick the calendars. The guide shows every step.

Not today. Owivo has no connection with DentAdmin or CareConnect Dentist: it does not book in that software and reads nothing from it. You can still use Owivo for patient questions, the patient share from the RIZIV table, emergency routing and appointment requests, which your team schedules itself. Owivo only announces a new connection once it works.

No. You copy one line of code and paste it into your website, or email it to your web developer from the dashboard. The Owivo team can also do it for you for free.

Yes. Add the line of code with a plugin such as WPCode, in the footer box. The same works in Wix, Squarespace, Webflow and any other site where you can add code.

Yes. You connect per location, so one practice can use Progenda and another Google Calendar.

€1,225 a month excluding VAT: 5 times €245 on the Groep plan. Paying yearly saves 15%.

You set that per location, in your own words. Owivo tells patients who ask about that location, while the other locations keep welcoming new patients.

Yes. During the trial there is nothing to cancel at all: if you do not choose a plan, the assistant stops by itself.

No. You only pay for the plan you choose. The Groep plan includes a personal onboarding call.

If you work alone at one location, Solo is enough. A practice with several dentists or two locations chooses Praktijk. From 3 locations, choose Groep, with workflows, automations and a personal onboarding call.