AI receptionist for dentists
What does an AI receptionist do in a dental practice?
Short answer
Owivo answers your patients' questions in a chat window on your website, day and night. It gives opening hours and practical details, shows the patient share from the official RIZIV tariff table and books appointments in your calendar. It never diagnoses: for pain it points to your practice, in an emergency to the on-call service or 112.
Which questions does Owivo answer?
Owivo reads your website and answers with what it says there, the way your front desk would. These are the questions that keep your team on the phone the longest:
- Opening hours, address, parking and how to get to the practice.
- Whether you take new patients, set per location.
- What a treatment costs and how much the health insurance fund pays back, from the official RIZIV table.
- Booking an appointment, straight into Progenda or Google Calendar.
What does Owivo not do?
Owivo makes no diagnosis, gives no advice on medication and never refers a patient to another practice. Amounts come only from the RIZIV table or from prices you enter yourself. When Owivo does not know something, it says so and gives your phone number.
Which languages does Owivo answer in?
Dutch, French and English. Owivo replies in the language the patient writes in, so a French-speaking patient in Brussels gets the same help as a Dutch-speaking patient in Ghent.
What happens outside opening hours?
Owivo works around the clock and knows whether your practice is open right now. In the evening and at weekends it answers questions and books appointments just as it does during the day. If a patient wants to talk to someone on your team while the practice is closed, they leave their details and your team finds the request in the dashboard.
How does Owivo handle emergencies?
When Owivo recognises an urgent problem, such as severe pain, swelling, bleeding that will not stop or a knocked-out tooth, it points the patient to help straight away, taking the time and day into account:
- If a life is in danger: call 112.
- At weekends and on public holidays, from 09:00 to 18:00: the dental on-call service on 0903 399 69.
- Outside those hours: 1733.
- During your opening hours: your practice's phone number.
When does your team take over?
You can turn on handoff to a team member. When a patient asks for a person, your team gets a notification and sees the whole conversation, so nobody has to ask the question again. If nobody is available, the patient leaves their details for a call back.
How fast is Owivo live on your website?
Owivo reads your website for locations, opening hours, treatments and frequently asked questions. You check the answers, add one line of code to your site and the assistant appears. The first 30 days are free.
How does it differ from a telesecretariat or an AI phone assistant?
A telesecretariat answers your phone with people from an outside agency and usually charges per call. An AI phone assistant answers the call with software. Owivo does not answer the phone: it answers patient questions on your website, often before they call, shows costs from the RIZIV table and books into your calendar. You can combine a chat on your website with the phone solution you already have.
Read the difference between an AI phone assistant and an AI receptionist on your website
Questions on this topic
Do patients know they are talking to an AI?
Yes. The chat window shows the assistant's name with the label AI assistant, so a patient never thinks they are chatting with a member of staff.
What if Owivo does not know the answer?
It says so honestly and offers your practice's phone number or the contact form. Owivo never quotes an amount that does not come from the RIZIV table or your own price list.
Can I read the conversations?
Yes. Every conversation is in your dashboard. You can also teach Owivo what to say and how to address your patients.
Does Owivo comply with the AI Act?
Owivo meets the transparency duty of article 50 of the AI Act, which applies since 2 August 2026. Every answer in the chat appears under the assistant's name with the label AI assistant, so the patient knows they are talking to an AI system. Owivo makes no diagnosis and gives no treatment advice. Which AI model Owivo uses and what it receives is described at owivo.com/en/ai-disclosure.
Does Owivo speak Dutch and French?
Yes, and English too. Owivo answers in the language the patient writes in, so a French-speaking patient gets the answer in French.
Where is patient data processed?
In the EU. Conversations are stored in a database in Amsterdam, and the AI model runs only on European servers of Amazon Bedrock (Ireland) and Google Vertex AI (Europe), which do not keep the content. On the way, a request passes through OpenRouter, a US company that forwards it to those servers. The practice stays the owner; Owivo processes the data under a data processing agreement and records no diagnoses or treatment notes.
How fast are you live?
Owivo reads your website for locations, opening hours and frequently asked questions. You check the answers and add one line of code to your site.
Read next
- RIZIV tariffs and patient shareHow Owivo shows patients the fee, reimbursement and patient share from the official RIZIV tariff table. Always as an estimate, and your own prices stay yours.
- Online bookingPatients book in the chat on your website. Owivo books straight into Progenda or Google Calendar, per location, and confirms by email.
- PricingSolo €129, Praktijk €295 a month, Groep €245 per location. Excluding VAT, free for 30 days.
See Owivo work on your own website.
We build the demo, you ask the questions. Then you decide.