Made in Antwerp, Belgium
About Owivo
Owivo is the AI receptionist for Belgian dental practices and dental groups.
It answers patient questions day and night in Dutch, French and English, explains what a treatment costs from the official RIZIV tariff table and books appointments straight into Progenda or Google Calendar.
Why Owivo exists
Every day the same questions reach the front desk of a dental practice. When are you open? Do you take new patients? How much does the mutuality pay back? Can I come in next week? Those questions also arrive in the evening and at weekends, when nobody picks up the phone. Owivo answers them on the practice website at any hour, so the front desk team keeps its time for the patients in the waiting room.
What Owivo does
Owivo appears as a chat window on the practice website. By default the assistant introduces itself there as Ovi.
- It answers practical questions about opening hours, address, parking and new patients, 24 hours a day, in the patient's language.
- It shows the fee, the mutuality reimbursement and the patient share from the official RIZIV tariff table, always as an indicative amount.
- It books appointments straight into Progenda or Google Calendar.
- In an emergency it refers the patient to the dental on-call service or the emergency services.
- When a patient asks for a person, the practice team takes over the conversation with the full history.
What Owivo does not do
Owivo makes no diagnosis, gives no medication advice and never refers a patient to another practice. Amounts come only from the RIZIV table or from the prices the practice enters itself, never from the language model. When Owivo does not know something, it says so and gives the practice phone number. Patients can see in the chat window that they are talking to an AI assistant. Owivo is built only for dental practices in Belgium.
How Owivo handles data
Patient data stays with the practice. Owivo processes it only on behalf of the practice, under fixed rules:
- The practice is the controller, Owivo is the processor.
- The practice signs a data processing agreement before it goes live.
- Conversations are stored in a database in the EU.
- The AI model runs only on European servers with zero data retention.
- Owivo keeps name, contact details, preferred language and the conversation. It records no diagnoses, treatment plans or dentist's notes.
The company behind Owivo
Owivo is a Belgian company based in Antwerp, registered under VAT number BE0804140292. The Owivo team builds the software and answers questions from practices itself, in Dutch, French and English. You can reach the team at info@owivo.com or through the contact form.
See Owivo work on your own website.
We build the demo, you ask the questions. Then you decide.